WHAT WE ARE DOING TO PREVENT THE SPREAD OF ILLNESS
As you know, the health of our clients, our team and the community are first and foremost our focus, both mental AND physical as we know these to be closely linked. With the cold and flu season drawing closer and with COVID-19 occurring we wanted to update you on the impacts to your sessions and the practice.
What are we doing about COVID-19 and to prevent colds and flus in general?
As per the requirements from the Department of Health, all team members who have been to China, Iran or the Republic of Korea are excluded from returning to work for 14 days from the date they left that country. This is also the case for team members who have been in contact with a confirmed case or who are having pre-cautionary testing. Generally, any team member who is feeling unwell or showing signs or symptoms of being unwell, will remain at home.
What can you do?
Firstly, please remain calm and communicate your needs to us so that we can assist in any way possible and reasonable. Many people are experiencing excessive fear, however it is important that we respond calmly to the current situation.
We request you follow the guidelines and recommendations set by the Department of Health and self-exclude if you have been to any of the countries with exclusion periods or have been in contact with someone with confirmed or suspected COVID-19. https://www.health.gov.au/resources/collections/novel-coronavirus-2019-ncov-resources
We also ask that you not attend the practice when you are unwell regardless of whether you think this may be COVID-19 or a cold or flu. https://www.health.gov.au/resources/publications/coronavirus-covid-19-know-the-signs
Please make sure you are practicing excellent hygiene as hand washing and containment of bodily fluids continue to be the best defence against the spread of cold, flus and COVID-19. https://www.health.gov.au/resources/publications/coronavirus-covid-19-stop-the-spread
Cancellations
While All Round Wellness does have (and enforce) our cancellation policy, if you cancel outside of the 48 hour period, there will be no fee charged. We do however, request you provide us with as much notice as possible as we have a lengthy list of people waiting for appointments.
Online Appointments are available
If you do wish to keep your appointment and would like to instead complete a video session with your clinician, please feel free to contact the practice and we will be more than happy to arrange this for you.
Please provide at least 24 hours notice for this where possible so we can set up the online session.
We will continue to keep you updated if there are any changes or concerns, however if you have any difficulties at all, please do not hesitate to contact us on via the following options:
Phone: (08) 9583 5945
SMS: via appointment reminder reply mobile number
Email: allroundwellness.mandurah@gmail.com
Web Form: https://all-round-wellness.com/contact/
Regards
Cherie Dorotich
Director & Principal Psychologist in Clinical Practice